Shipping policy

Shipping policy Last updated: September 15, 2026

At Kateandmoon, we aim to process and deliver your order as quickly, safely, and reliably as possible. Please review the details of our shipping process below.

1. Shipping Origin

All orders are fulfilled and shipped from our international warehouse in China. Delivery times reflect international shipping and may vary depending on carrier processing and seasonal demand.

2. Processing Time

Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day. Processing time does not include delivery time. If we experience an unexpected delay, we will notify you by email.

3. Shipping Regions

We currently ship to customers in the United Kingdom.

4. Shipping Time (Transit Time)

Once your order has been processed and dispatched, the estimated delivery time is 3 to 8 business days (Monday through Friday). Please note that these are estimated transit times and actual delivery may vary due to factors beyond our control, such as carrier delays or unforeseen circumstances.

5. Total Delivery Time

The total estimated time for your order to arrive, from the moment of purchase to final delivery, is 4 to 11 business days (Monday through Friday). This includes both order processing and shipping transit times.

Please note: delivery times are estimates only and may be affected by:

  • Customs inspections
  • Weather conditions
  • Peak seasonal demand (e.g. holidays)
  • Carrier delays
  • Other events outside our control

Customs & Import Taxes

All orders shipped to the United Kingdom are Delivered Duty Paid (DDP). This means: ✔ You will not be charged any additional customs duties, import taxes, or clearance fees. ✔ All such costs are covered by Kateandmoon. No unexpected charges will be applied upon delivery.

6. Shipping Costs

Shipping is free on all orders to the United Kingdom. Any active promotions or offers will be clearly displayed at checkout.

7. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number (when available).

Please note:

  • Tracking may take 24–48 hours to update after the carrier receives your parcel.
  • Some carriers may show limited or delayed tracking updates.

8. Address Accuracy & Delivery Issues

Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays caused by incomplete or incorrect addresses, undeliverable packages due to address errors, or re-shipping costs for orders returned to us for these reasons. If a package is returned to us due to an incorrect address or failure to collect, additional shipping fees may apply to resend the order. If a package is lost, damaged, or significantly delayed during transit, please contact us. We will investigate the issue with the carrier and provide an appropriate solution. When available, you may also use your tracking number to contact the carrier directly. If you need any further assistance, please reach out to us — we're happy to help.

9. Questions or Assistance

If you have any questions about shipping or the status of your order, please contact us:

Email: support@kateandmoon.com 
Phone: +44 20 3807 2095

We aim to reply within 12–24 hours on business days.