Orders are prepared within 1–2 working days and typically arrive within 6–12 working days. You'll receive a tracking link by email as soon as your parcel leaves our warehouse.

Yes — delivery is free on every UK order, with no minimum spend. The price you see is the price you pay.

You can request a return within 30 days of receiving your order. Items must be unworn, with all original tags attached. Please email support@kateandmoon.com with your order number before sending anything back, and we’ll send you the return instructions. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

Once your return arrives and passes inspection, your refund is processed within 7 days to your original payment method. Depending on your bank, it can take a few extra days to show on your statement.

We’re sorry if your item arrived damaged or incorrect. Please email support@kateandmoon.com as soon as possible with your order number and clear photos, and we’ll arrange a replacement, refund or store credit.

We accept all major credit and debit cards, plus[Apple Pay / Klarna]. Every method is processed securely at checkout.

Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details.

Email us at support@kateandmoon.com or use the contact form on our site. We reply to every message within 24 hours on working days.